Marie Young, Director, Client Services, Business Development, People and CultureMarie Young,人力资源文化管理总监

 

Key facts

  • Heads up syENGAGE’s marketing and client services operations
  • Founder of Marie Workshops, a popular social media workshops series (now known as syEQUIP)
  • Nearly two decades of experience in customer service, from over-the-counter to behind the phone to behind the screen.
  • An accomplished trainer, with students who say she actually helped them to care.
  • A skilled facilitator and communicator
  • An accomplished communicator, having spoken on stage and on screen as a prime time technology commentator for TVNZ’s Breakfast show, and interviewed Pacific Island national leaders.

Who I really am

“I strongly believe in equity and fairness. This comes from seeing the good, the bad and the ugly – and championing the good.”

 

Non-key (but interesting) facts

  • The daughter of Samoan immigrants, born in Christchurch, New Zealand, and raised in Samoa and Newcastle, Australia
  • Speaks Samoan, English and is learning Mandarin Chinese
  • A keen participant in community events
  • Was mistaken for a Beijing local at the silk street markets in China – exploring genealogy
  • In her spare time likes to jump off bridges and out of planes

Marie on LinkedInTwitter

 

Photography by James Hancox

 

基本概况

  • 新西兰电视台 TVNZ’s Breakfast show在线评论家。
  • Marie Workshops创始人, 社会化媒体培训课程体系(【sy锦囊智库】前身)
  • 将近20年的客服经验,包括前台咨询、电话客服和线上线下答疑。
  • 深受学员喜爱的社会化媒体培训师。
  • 经验丰富的导师和沟通者。
  • 太平洋电视台MoanaTV顾问和访问员。

Marie如是说

“我的热情在于善待他人。这可能与我童年的一些经历息息相关(如果你感兴趣我将为你娓娓道来),我的童年悲喜并存,我当然会选择回忆那些高兴的片段。我希望与我打交道的每一个人都可以感受到特别的存在,我将为之不断努力。以往我在前台做客户服务时,我发现很多可以改进的地方,但是苦于公司制度和上司的态度,我并没有办法做出改变。现在作为syENGAGE公司的一员,我有能力在这里实现改变,我希望帮助人们发现生活的亮点,引导他们走向成功。”

真实的我

  • 萨摩亚人,出生于基督城,在萨摩亚和澳大利亚成长。
  • 精通萨摩亚语和英语,正在学习中文。
  • 热衷于参加社会活动,在 Servolution NZ 2011起着重要的领导作用。
  • 在中国北京的丝绸市场逛街时,被误认为是中国人(当然了,我有中国血统)。
  • 热爱极限运动(蹦极,高空跳伞等)

Marie on LinkedIn syENGAGE on Sina Weibo